Thursday, February 28, 2013

just a quick, little vent

To the agents I currently supervise:

If I tell you not to hang up with your customer until you have finished making changes on their account, I'm saying it for a reason.  Mostly, because it's a bad idea.  When you have to call your customer back and ask more questions, get more info from them or explain that you gave incorrect information to them, you look like a bonehead.  And you make the company look bad.  Don't freaking do it.

And to everyone else in the world:

If you are wearing black pants and black shoes, please do not wear white socks.  I should not even have to say that, but obviously, I do.

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