To the agents I currently supervise:
If I tell you not to hang up with your customer until you have finished making changes on their account, I'm saying it for a reason. Mostly, because it's a bad idea. When you have to call your customer back and ask more questions, get more info from them or explain that you gave incorrect information to them, you look like a bonehead. And you make the company look bad. Don't freaking do it.
And to everyone else in the world:
If you are wearing black pants and black shoes, please do not wear white socks. I should not even have to say that, but obviously, I do.
Thursday, February 28, 2013
To the agents I currently supervise:
Monday, February 25, 2013
Sunday, February 24, 2013
So, it's been snowing since at least 4:30 this morning, when I took Bella out to go potty. The TV stations are calling it a blizzard. I don't know if that's true or not, but it's definitely coming down pretty good and the winds are nasty. So far we probably have 8 or so inches and I'm keeping my fingers crossed (in vain, I'm sure) that I won't have to work tomorrow. It's supposed to snow clear until 7 am. Hunter probably won't have school, but it takes way more than a mere blizzard for my employer to be closed. I doubt even an act of Congress would slow things down for us. Basically, the rule is that if public transportation is still running, we're still open. The weather may be worse that what was expected though, because for only the third (count 'em, three!) time since the 2006-2007 snow season, the city of Denver is deploying residential plows. So you know it isn't a fine spring day out there...
Saturday, February 23, 2013
Friday, February 22, 2013
So, there came a time a couple of years ago when the world was falling down around us, that I had to get a job. Not a big deal. I'm more than happy to help out. Unfortunately, I was desperate. No income, hubby on medical leave. I won't lie - it was scary. So I jumped on the first thing that came my way. I went to work for "the worst company to work for in America".
I won't actually mention the name, because if you were smart enough to find this blog, you're certainly smart enough to Google who the worst company to work for in America is.
I'm not gonna lie... there were days, especially during the 7 month period when it was mandatory that I work 6 days a week, that I really agreed with that moniker. Not so much now though. Two days off a week can go a long way toward changing your attitude.
What I find really
interesting sad is, how many people in this world want something for nothing. I have a feeling that as I come across these folks, you're gonna hear about them. Not like name and address stuff, but some of the crap that people say so they can get free TV. And it very well may make your head spin around like Linda Blair's did in The Exorcist.
Thursday, February 21, 2013
A few weeks ago we moved from Highlands Ranch (aka The Burbs) to downtown Denver. There are several reasons why we moved, such as Patrick finally getting into a group home, Kenin not wanting to drive over an hour just to get home after work, and him not being able to do stairs anymore. We decided to move downtown and we love it. We're 6 blocks from the 16th Street Mall, which is awesome, and Kenin's only 2 miles from work. There always seems to be something going on down here so if you want to get out, there's plenty to do. Not to mention I have a cool view from my balcony!
SOOOOOO very much has happened... so I'm gonna dole it out in little bitty doses....
We abandoned our downtown digs and went back to the burbs when the apartment complex we lived in decided to up our rent to $1800 a month. Now, I don't know about you, but that's ri-freaking-diculous. I mean, it was a 2 bedroom, 2 bath APARTMENT. Not a house, not a condo, just a regular old apartment. Nothing fancy. No granite, no stainless steel appliances, no berber carpet. Just a regular apartment with Bigfoot and his spawn living above us. I'm sorry, but no, you are not going to get me to pay $1800 for what I was getting. So, back to the burbs we went. Got a good sized 2 bedroom, 2 bath for almost $700 a month less. Even with all the utilities we pay, it's still $500 a month cheaper.
Posted by Betsy at 6:10 AM